How Remote Support Works
Those who have some idea about the concept of remote controlling a computer, then the process used by us should be somewhat comfortable. For those who have never required remote support may be confused, concerned, or wary. Basically, remote support involves a special program that you download onto your computer, based on the type of operating system you use. It’s a small file and takes very little time to setup.
Through this simple safe and secure program, a technician can remotely access your computer and you can even watch every step they take. You will see the mouse cursor move across your screen and which files are accessed. That way you’ll know your personal data and information remain private and secure. If you feel it necessary to disconnect the session for any reason, you can do so with the click of the mouse. The technician would not be able to get back into your computer again without your express permission.
When you’re experiencing any computer related problems, call Dave’s Computers directly. We will determine the nature of the issue and inform you about potential options. We can remove viruses, malware, and even clean up your computer if it’s running slow.
When it is determined that your computer can be repaired by one of our experienced and professional technicians, they will tell you how to connect them to your system. They will provide you a special web address where you can then download the small file and within minutes your computer will be on its way to good health once again.
You can follow the entire process while the technician goes through and repairs your computer. When complete, you can confirm the work was finished properly. Once done, you will be asked for payment information and the technician will disconnect from your computer. They will not be able to gain access again.
How Our Technicians Connect to Your Computer
Watch this short video to show you exactly how one of our experience technicians will remotely access and repair your system. The programs we use are the best in the industry, used by the top companies and small businesses around the world to stay protected and operate efficiently.
Track Progress as the Technician Repairs Your Computer
Privacy is important and we ensure that by allowing you to follow every step that the technician does when accessing your computer remotely. We hold fast to the belief that ‘less is more’ and that includes software and even file sizes. We use small files that are removed once we are done.