Daves Computers

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908-428-9558
438 Route 206, Suite 9b,
Hillsborough NJ 0884
Located Across from Five Guys
Hours Monday-Friday
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Repair internet access after Windows 10 October 2018 Update

If you’re running the latest version of Windows 10 and keep seeing the little yellow warning triangle by your network status, you’re not alone. A few customers have been into Dave’s Computers over the past few weeks with exactly the same problem. It’s a minor irritation as you still have internet access for everything but Windows apps. But, try to use the Windows Store and things become inconvenient.

The issue happened to one of our computers here in New Jersey. We have a Windows 10 machine that we update with the latest patches and Windows versions so we always know what’s going on and what problems can occur for early adopters. One such issue was that described above.

No but yes to internet access

The exact symptoms are the yellow warning triangle by network connection and a report in Windows that you have no internet access. Yet open a browser or online app or game and you can connect fine. So what’s up with that?

The last round of Windows updates seem to have introduced a mismatch between how Windows views your network connection and how it actually is. If you open Chrome or Firefox, you can browse the web as normal. You can play games, use cloud applications and otherwise use your internet as usual.

However, when you open the Microsoft Store or try to use a Windows 10 app, it will say you have no internet access.

There is a workaround. It will have to do until Microsoft patches it out in a future update.

Fix no internet access reported in Windows 10

The downside of this fix is that you will have to repeat it regularly. Particularly when you first start your computer or resume from sleep. In some cases we have seen, leave the computer for an hour and it goes away. That’s not too helpful though.

Try this:

  1. Right click the Windows Start button and select Settings.
  2. Select Network & Internet and Change connection properties.
  3. Select Public or Private from the Network Profile. Whichever profile is different than the one you’re running.
  4. Return the setting to what it was originally.

No need to save as changes here are dynamic. Now the yellow warning triangle should disappear. If you open the Microsoft Store, your apps should now load and work as normal.

If that doesn’t work, there is another thing we tried to get things working again and that was re-enabling IPv6. It should be enabled by default even though it is rarely used as yet. If you disabled it or have changed your network settings, resetting it might help.

  1. Right click the Windows Start button and select Settings.
  2. Select Network & Internet and this time select Ethernet.
  3. Select Change Adapter Options in the right of the window.
  4. Right click your active Ethernet adapter and select Properties.
  5. Select Internet Protocol Version 6 (TCP/IPv6) from the center window and check the box.
  6. Select OK to save your changes.

Now the yellow triangle should disappear and your Microsoft Store should work as normal.

This is a real pain but one of the more minor issues to be introduced by the latest round of Windows patches. Considering how interruptive some have been, this one is easy!