All repairs start with a diagnostic. It's that simple. Drop off your device, we evaluate it, text you the price, you approve — and we fix it. No surprises, no work starts without your go-ahead.
Fill out a quick check-in form at the counter — name, contact, what's going on with the device. That's it. We take it from there. No need to call ahead, no waiting for an open slot, no scheduling headaches.
We don't guess — we diagnose. Our flat-rate diagnostic fee covers a complete evaluation of your device: hardware, software, storage, and anything else relevant. We find the root cause, not just the symptom. And whatever you pay for the diagnostic gets applied to your repair if you proceed.
At drop-off we text you your ticket number so you know we have it. Once the diagnostic is complete, we text you the findings and the price — plain language, no tech jargon. You reply yes or no. If it's not worth fixing, we'll tell you honestly. No work starts until you approve it.
We text you when it's done. Come by during shop hours, pay the remaining balance — your diagnostic fee is already credited so you're only paying the difference — and walk out with a fixed machine. No surprise charges, no extra fees, no gotchas.
Need your device back faster? Same-day diagnostic is available. Perfect for business customers who can't afford to wait.
+ $100 Rush FeeHeavy desktop, big iMac, or you just can't manage it alone — call us from the parking lot. We'll come out to help you unload it.
📞 Call Us FirstPrint this coupon or show it on your phone at drop-off. Applied to labor cost on your first repair — new customers only.
No appointment. Honest answers. Local techs since 2011.