8 Probing Questions to Ask a Computer Repair Service

For the average person, computer repair can be just as confusing as car repair.  You need both cars and computers for convenience in your day-to-day life, but you don’t necessarily have to understand their inner workings in order to use them.  Unfortunately, this means you must rely on trained professionals that have the education and experience to maintain and repair these essential pieces of machinery.  What’s worse, you simply have to assume that the technicians you’re dealing with are providing you with the best information and services instead of taking advantage of your ignorance.  This can be an unsettling position to find oneself in.

As a consumer, though, you have many options to choose from.  How can you tell if you’re selecting a suitable computer repair service?  It’s just like making any other purchase – you need to do some research to make sure you’re getting your money’s worth and that you’re not surprised by a slew of hidden costs.  Any reputable service will be happy to answer your questions.  Here are a few fundamental queries you should make before you sign on the dotted line.


  1. Do you offer free consultations? This is important for small business owners seeking computer repair services.  You don’t have the money to waste on consultations, especially if you don’t end up using the service.  Plenty of vendors offer free estimates for their work based on the problems you’re experiencing.  If a vendor refuses this basic request, seek computer repairs elsewhere.
  1. Where is work completed? In some cases, laptops, computers, and other equipment can be brought to repair shops for speedy service, thanks to the diagnostic tools and expert technicians available.  That said, it might not be convenient to unhook your computer equipment and cart it across town for repair service.  A good computer repair provider will offer both in-store and on-site services, although home or office service calls may come with an additional fee.
  1. How do you charge for services? There are two main ways computer repair shops charge: flat rate or hourly.  Most have options for either, depending on the situation and the services required.  In most cases, you’ll want to go with a flat rate, especially if it’s unclear how long it will take to solve the problem.  However, if all you need is a simple fix, an hourly rate may be preferable.  You simply need to make sure you understand any and all charges before you agree.  You don’t want to end up paying extra for hidden fees and add-ons after the work is completed.
  1. What is your hourly rate? You may be so eager to get your computer equipment back up and running that you agree to work without discussing the hourly rate.  This can end badly for you if you’re on a tight budget.  Comparison-shopping is part of spending responsibly, so ask about rates in advance so that you can keep looking if it turns out the rates for a particular vendor exceed your budget.
  1. Is there a minimum charge? Service providers in nearly every industry stipulate a minimum charge for work.  Even if a repair is simple and takes a short time to complete, vendors need to earn a living.  The standard minimum is generally no more than the equivalent of one hour at the quoted hourly rate.  It may even be less, but one hour tends to be the standard minimum charge for computer repair services.
  1. What recourse do I have if problems recur following repair? You want service providers that stand by their work.  So when a diagnosis or repair doesn’t hold up, you need to make sure you have some kind of recourse so that the problem gets fixed without additional cost.  Ask about warrantees for parts and guarantees for work completed before repairs begin.  A reliable service should offer both.
  1. Can you explain your privacy policy? Employees and clients entrust you with their sensitive data and it is a responsibility most small business owners take extremely seriously.  As a result, you can’t allow access to your system without some assurances that the data within will remain safe and secure.  If a computer repair service can’t provide you with a privacy policy that you find satisfactory, it’s your duty to keep looking.
  1. When can I have my computer back? Whether you’re having work done off-site or at your office, you need to know how soon you’ll be back up and running.  Any computer repair service you consider should not only provide an estimate for cost, but also for completion of work.



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