Computer Support for CD Drive Disappearance

It happens more than you may think and it is a common enough problem that Microsoft chose to address is directly with help options. The CD or DVD drive just disappears – not physically from your computer— but your machine thinks it is no longer there. When you look for it on your device, there is no sign. What happened? How can you fix it? You can troubleshoot on your own, but to make things easier, something as simple as remote computer support can get your machine back on track. That’s because the disappearance has nothing to do with the CD drive itself.

The Causes

There are a few different things that could cause a disappearing CD or DVD drive. If you have this problem, try to think if you have done any of these things recently:

  • Upgraded your operating system (e.g. Windows Vista to Windows 7)
  • Installed a new program for CD or DVD recording utilities
  • Uninstalled Microsoft Digital Image

It seems that any one of these three could possibly result in the problem. Usually, what happens is the drivers for your CD drive are altered or uninstalled and that confuses your computer into thinking it no longer exists.

If you have not done any of those things, then there could be other causes of the drive disappearance. You will need computer help though. The good news is that you don’t have to take your computer into a service center since issues like this can often be resolved with remote computer support.

Could It Be a Virus?

There are times when malware could be responsible. There are certain hackers that enjoy putting viruses on computers and then essentially acting as a poltergeist, causing little annoyances on the machine for no reason at all other than their own entertainment. If a hacker has managed to gain access to your computer, then this is something they may do. However, you will need a professional computer repair service to find out if this is the problem. Of course, if you have quality antivirus software on your computer, then this is much less likely to happen in the first place.

The methods used to repair this problem vary depending on the operating system you have. If you are running Windows XP or Vista, then Microsoft offers a patch. However, if you have a newer operating system like Windows 7 or 8, then you would need to go through other steps to deal with the issue. Of course, if a virus is responsible, then a patch may not help.

Your best option is to seek computer support. That’s because a professional computer repair technician will be able to quickly locate and determine the cause of the problem. They can do so remotely without you ever moving your machine too.

It sounds strange that a CD or DVD drive could just disappear from your computer, but it does happen more often than you may think. Keep in mind that, in most cases, there is absolutely nothing wrong with your computer hardware (the CD drive itself), but instead something to do with the drivers on your system. If you are having this issue or you have other computer concerns, then contact We will be glad to offer remote computer support services to resolve your problems.


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