Plenty of people use Apple products along with a Windows-driven computer or laptop, and this generally has not been a problem. However, as more people upgrade to Windows 8, issues have begun to arise, leaving many users to seek out computer repair. It seems like some machines with the new operating system do not work well with the iTunes store, leading to freezes and crashes. If you run into this problem, you may find that you need computer help, but there are a few things you can try as well. Generally, the problem will arise after you have installed iTunes. The program may freeze up for extended periods of time, or it may crash altogether. Here are a few things you can try to get iTunes up and running again. Flash and Java The first thing you need to do is make sure you have the latest Flash Player and Java updates. Sometimes, if you are using an outdated version of either, this can get in the way of iTunes working properly with Windows 8.
- You can check to see if there is an update for Flash player by going here: https://get.adobe.com/flashplayer/
- You can download the newest version of Java by going here: https://java.com/en/download/index.jsp.
This may be enough to get iTunes working without seeking out a computer repair service, but if it isn’t, there are other things you can try as well. The New Graphics Driver Some computer support professionals have reported that the conflict arises between the newest Intel HD 4000 graphics driver and iTunes, so to use the program, you may have to downgrade the driver itself. If this is out of your range, you can contact computer help, but you can attempt it yourself through the control panel and advanced system settings. Moving the .DLL File This seems to be the fix that helps most people, so if you can find your way around a computer, you may wish to try it. In Windows 8, when you install iTunes, the QTMovieWin.dll file, which is a needed part of the program, can get put in the wrong place. You will need to locate it and move it to the correct file.
- Find c:program files (x86) common filesappleapple application support and look for the file called QTMovieWin.dll. Right click on it and choose cut.
- Find c:program files (x86)iTunes. Within that file, right click and choose paste. This will put the .dll file in the correct place.
The last two fixes can be a little advanced for some users, but if you seek out help from a computer repair technician, it can be handled quickly and easily. If you use Apple devices like an iPod, iPad, or iPhone, then you likely use iTunes on your computer, and if you upgrade to Windows 8 or 8.1, you could run into problems. The good news is that there are easy fixes as described above to ensure that the program can run properly again. Of course, if you have trouble implementing those fixes or you need help with anything that can be managed with remote computer, then contact computer-help.com today.