Microsoft has released a new security software suite along with Windows 7 and Windows 8 or 8.1 computers. It’s called Microsoft Security Essentials, and many people choose it over other malware protection programs because it is preinstalled and easy to use. If you run into problems with Security Essentials, then you may need computer support, but there are a few things you can do to troubleshoot the issue first.
Fake Warnings
When you browse the web, fake warnings can come up as ads and you may be duped into thinking you need computer help right away. That’s because the warnings may appear real, but they actually will lead to a virus or other type of malicious software. If you see one of these fake alerts in your web browser, then do not click on it. If it comes up randomly on your machine, then run the Microsoft Security Scanner right away as you may have a virus. Once you learn what a warning looks like from Microsoft Security, you won’t need a computer support professional to recognize the fake ones.
Running More Than One Antivirus Program
While it may seem like a good idea to run several antivirus programs to be super protective, this can actually cause the types of problems that will have you seeking out computer repair services. Running more than one program can result in one or both of them freezing up or functioning slowly. This can also allow malware to get past all of them and infect your computer. So, if you have more programs on your machine, like McAfee or Norton Internet Security, then go ahead and uninstall this if you plan on using Microsoft Security Essentials.
You Could Have a Particularly Malicious Virus
There are viruses out there that will actually turn off or disable antivirus software. If you already have one of those on your computer, then it could be causing the Security Essentials program to not work correctly, and that may lead to a need for computer support. You can actually deal with this problem if you would like to try, by following these steps:
- Use another computer to download Windows Defender Offline.
- Use a flash drive or CD to install the program on the infected computer.
- After installation, run the program to remove the virus.
If this doesn’t work, then you may need to seek out computer help.
Microsoft Security Essentials has become a popular antivirus tool, and it is convenient since it is available preinstalled on newer Windows versions. Additionally, it is easy to install on older operating systems, like Windows XP. However, there are things that could cause the program to malfunction or freeze up. As a result, you could run into problems and need computer support. However, before you contact help, go through the troubleshooting steps above and determine if there is something simple causing the issue. If you are still not able to get Security Essentials to work correctly, then you can contact the professionals for assistance.
When you have any computer issues, and you need remote support, be sure to contact computer-help.com as soon as possible.
