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help desk

What Is Help Desk Support?

As a small business owner, you have to be careful with budget allocation. Unlike larger competitors, you don’t have a lot of extra capital to throw around. As a result, you may be unable to hire the IT and help desk support staff you need to ensure that your computer equipment and network are secure, well maintained, and running efficiently. Unfortunately, your current staff simply might not have the expertise or help desk support knowledge required to handle these essential tasks. The solution is simple: hire a help desk support service.

How to Hire the Right Help Desk Support Service for Your Business

Before you hire the first name in the directory for computer support in New Jersey, however, you should probably understand what a help desk is and the services a reputable and reliable provider can offer. A good help desk provides more than just computer maintenance and repair. There’s certainly nothing wrong with implementing virus protection and updating hardware and software as needed, and virtually any computer maintenance service can handle these tasks for you.

You may need more than the basics, though. Emergency help desk support, for example, is a must. You need a service that can help you in your hour of need. When you’ve suffered a data breach, your network has gone down, or your computers or servers crap out, you need a vendor that can provide you with the assistance to get back up and running, whether that means coming to your office or providing remote support services, even if it’s an evening or weekend. Your business relies on working computers and a functioning network. A reliable IT service provider understands this critical responsibility.

There are also many IT consulting and help desk support companies that can provide you with additional and ongoing services that will increase efficiency, productivity, and security. Monitoring, back-ups, and other managed services might not be on your list of essentials, but once you discover the benefits to be gained through tracking and analyzing your network and usage, you may well wonder how you ever got by without knowing the reasons your network runs slowly, or having the peace of mind that comes with knowing suspicious activity can be stopped before you suffer a serious data breach.

Contact Dave’s Computers for Professional Help Desk Support

The best help desk support services in New Jersey can not only provide you with these valuable options to improve and protect your business, but also partner with you to create a plan that works within your budget. As a small business, the bottom line is always a concern. The right IT service provider can offer guidance and help you to meet all of your business needs.

Data Recovery: The Importance of Backing Up Your System

You are probably aware of the fact that data back-ups are strongly recommended for businesses of every size as a means of protecting essential documents from the threat of loss, which can result in the need of data recovery. If you’ve worked with a tech support specialist with data recovery, you may even have heard the 3-2-1 rule, by which you make at least three copies of the files in your system, you store them in at least two different formats, and you locate at least one of those copies off-site. What you might not know is why this type of system-wide back up is so important and what it can mean for your small business.

Horror Stories of Data Loss & Data Recovery

You need only ask a knowledgeable help desk  and data recovery vendor to find the answers you seek. Anyone who offers computer support and data recovery in New Jersey can probably tell you horror stories about businesses that lost crucial data to fire or flood, right along with all of their computer equipment, because their only copies were stored on-site. Or you might have heard about businesses with subpar virus protection that came under attack from malicious code or thieving hackers that stormed their system, leaving damage, corruption, and loss in their wake. One of the most important reasons to hire an IT consulting firm to help you arrange for appropriate back up options is to avoid the loss of data that could impede your ability to conduct business.

Of course, even more important may be the potential loss of clientele you’ll suffer from such a scenario. Backing up data and system files is not just for your benefit, but also for those who entrust their private data to you. With proper IT support, the hope is that you’ll never have to bear the bad news of a data breach and stolen identities. However, data loss due to system failure or natural disaster could be just as damaging to your business. When you fail to implement a suitable back-up plan, your clients may lose confidence in your ability to properly manage their accounts. Your employees may suffer from low morale. Your business, in short, could tank.

Back up Your Data with the Help of Dave’s Computers

The right managed services provider can offer the back-up solutions your business needs to get back up and running in the event that the worst should occur and your primary system files are somehow compromised or destroyed. Whether you’re based in New Jersey or you’re looking for remote support, having a reliable service on your side can give you the peace of mind that comes with knowing your files are properly backed up in case of catastrophe.

How IT Management Saves Businesses Money

I know what you’re thinking. IT management services cost money, so how can they save you money over the nothing you’re paying now? For starters, every small business is spending money on IT. Even if you don’t have a dedicated IT support staff, even if you don’t outsource for ongoing computer support in New Jersey, you’re still going to pay one way or another. The question is, would you rather waste your money inappropriately and reactively or get the dedicated services that are going to help you cut costs and improve productivity?

Think about your current system. If you’re like many small businesses, you either splurged on new equipment that far exceeds your capacity (with plans for future expansion in mind) or you saved some dough on used equipment that may already be a bit outdated, thinking you’d upgrade when you started earning a decent profit. It’s also very likely that your “tech support” consists of employees running updates and diagnostics for their own equipment and software. In other words, you’re paying them to do a job they probably don’t fully understand instead of the work you hired them for.

The point is that you’re wasting money. When you partner with a professional IT consulting firm, you’ll spend some money to be sure, but the savings you’ll see as a result will make the upfront expense worth your while. Consider that educated and experienced IT specialists are far more qualified to perform any IT-related task. They can keep your systems maintained and functioning at peak capacity in a fraction of the time it probably takes your employees to do the job.

Increase Your Company’s Efficiency with IT Management Services

In the meantime, your staff will enjoy greater efficiency and productivity as a result. Whether you’re merely getting regular updates to virus protection or you’re in need of a system overhaul, suitable help desk professionals can do the job right and implement protective measures to reduce the risk of downtime or breaches that could disrupt your ability to conduct business.

If you’re worried about having to schedule appointments, keep in mind that some service providers offer remote support and even round-the-clock emergency services. This means that you can have professionals helping to resolve your IT problems at a moment’s notice, whether you’re based in New Jersey or you have offices elsewhere. You may also have options for monitoring and a slew of other support services that can help to reduce waste, stop outside threats before they get in, and generally keep your business earning. Savings and profit amount to more or less the same thing for small businesses intent on boosting the bottom line, and the right IT management can offer both.

 

 

Data Recovery: Data Loss Dos and Don’ts

Data breaches are all over the news, and it’s not just mega-corporations like Sony and Target – health insurance companies and even government agencies have been the subject of hacks and data loss. As a small business owner, you might not think you have to worry as much as these high-profile organizations. However, every business has a responsibility to their employees and clients to protect sensitive data. So if you have yet to speak with an IT consulting firm about what you should do to avoid data loss and proper data recovery techniques, here are a few dos and don’ts to consider.

Data Recovery: Data Loss Dos and Don’ts to Consider

DO: Know the law. There are federal laws in place that spell out the standards for protection against data breaches and loss, as well as regulations pertaining to proper notification in the event of a data breach. Your IT support and data recovery service provider should be able to help you figure out what you need to do to comply. Don’t forget, many states have additional laws, so check those in your state to make sure you’re up-to-date and operating within the law.

DON’T: Assume you’re not a target. Just because you’re a small operation doesn’t mean you aren’t a target for hackers looking to steal identities or other private information. As any New Jersey tech support provider will probably tell you, your business makes for a much easier target in some ways since you don’t’ have the same protections in place as larger competitors. Even with basic security settings like a firewall, virus protection, and passwords, you could still be far more prone to breach than larger targets.

DO: Prep for failure. Hiring a managed services provider to maintain your off-site data back-up is a great place to start when it comes to protecting yourself from data loss, but don’t forget about the monitoring, maintenance, remote support, and other services these vendors can provide. All can help you to avoid breaches and data loss, as well as create a plan for decisive action should the worst occur.

DON’T: Ignore inside threats. You might be understandably worried about hackers getting into your system, but don’t forget that your employee could also be responsible for data loss. What if they’re engaging in risky behavior like sharing passwords, visiting dangerous websites, or clicking spammy links while using your network? They could open doors to malicious code, spyware, and even hackers looking to steal or damage your data. Having a help desk service to keep an eye on network usage and report suspicious activity could nip such problems in the bud.

DO: Test regularly. Your computer support in New Jersey should be able to help you out with regular testing to ensure that your defenses and back-ups are top notch. After all, what good is spending the money on a system to protect your data without knowing if it works…until it doesn’t?

Contact Dave’s Computers for Data Recovery and More

Contact us today for your data recovery needs at 908-428-9558.